FAQ

Why did I receive a PIN message to my mobile device?

You received a PIN message to your mobile phone because a user attempting to log into their account entered in a mobile number which triggered a one-time PIN code to be delivered. Once the PIN code is retrieved, it will need to be entered back into the website to confirm the number is accurate and complete the log-in process.

What is Two Factor Authentication?

Two Factor Authentication or 2FA is a two-step verification that enables a company to add an additional layer of protection to your basic log-in procedure. It ensures that users are who they claim to be by requiring them to be identified with a combination of something they know, something they have, and/or something they are. When you only have to enter in your username and password, then that’s considered a single-factor authentication. A two-factor authentication would require you to have two out of 3 credentials before accessing an account.

  • Something you know, such as a Personal Identification Number (PIN), password, or a pattern
  • Something you have, such as an ATM card, phone, or fob
  • Something you are, such as a biometric like a fingerprint or voice print
How can I stop these alerts from coming to my phone?

If you have subscribed to our SMS alerts and would like to stop receiving them to your phone, then please reply STOP to stop or reply with HELP for help to the short code that you received the alert from.